Not every customer inquiry needs a human agent. In fact, most support teams find that a large portion of incoming questions are repetitive, predictable, and perfectly suited for automation. Here are ten common customer questions that your Pravia chatbot can handle automatically from day one.
10 Common Question Types to Automate
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'What are your business and support hours?' — Operating hours are one of the most frequently asked questions across every industry. Your chatbot pulls this information from your knowledge base instantly.
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'How do I reset my password or recover access?' — Password reset instructions are a classic self-service candidate. Include the steps in your documentation and let the chatbot guide users through the process.
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'What is the current status of my order?' — The chatbot explains tracking rules, requests the tracking number, and provides clear status details.
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'What is your return and refund policy?' — Return policies are typically well-documented and rarely change. Perfect for automation with direct source citations and conditions.
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'Do you offer discounts for students or nonprofits?' — Pricing and discount policies are straightforward to document. The chatbot checks eligibility criteria and provides exact details.
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'How do I cancel or change my subscription?' — Cancellation procedures should be clearly documented. The chatbot walks users through the steps, reducing churn support tickets.
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'What sizes, colors, and options do you have?' — Product specifications are ideal for a chatbot trained on your product catalog or specification sheets.
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'How long does shipping take and how much does it cost?' — Shipping policies, delivery windows, and tracking info can all be handled automatically.
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'Which pricing plan should I choose?' — Feature comparisons and pricing tiers are well-suited for AI. The chatbot asks qualifying questions and recommends the right tier.
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'How do I reach a human support agent?' — Even when escalation is needed, the chatbot qualifies the issue, captures customer contact details, and routes them straight to Telegram.
Key Takeaway
Automating these ten question categories cuts routine support volume by 60–80%. The key is having clear documentation — Pravia's RAG pipeline ensures that every single answer is accurate, sourced, and hallucination-free.